Privacy Policy

This policy explains what information Juper (“Juper”, “we”, “us”) collects when you use app.juper.ai (the “Service”), how we use it, who we share it with, and the choices you have. Questions: contact@juper.ai.

1. What we collect

• Account details: your name, email address, password (stored hashed), and the brands and workspaces you create or join.
• Your content: the photos, videos, captions, drafts, ideas and notes you upload or write, and the brand details you give Juper.
• Connected social accounts: when you connect an account (such as Instagram, Facebook, Threads or TikTok) we receive an access key for it, its ID, username and name, and, for the features you use, the performance of your posts (reach, views, likes, comments, shares, saves), account-level insights, audience summaries, and comments and messages.
• Connected file sources: if you connect Google Drive or Dropbox, an access key that lets you browse and import the files you choose. We only copy the files you import.
• Usage and technical data: log information such as IP address, browser, pages used and errors, kept to run and secure the Service.

2. How we use it

• To provide the Service: store your media, publish the posts you schedule at the times you choose, and show you how they perform.
• To power AI features you ask for, such as writing captions, suggesting ideas and explaining your analytics.
• To keep the Service secure, fix problems, and improve it.
• To contact you about your account, the Service and changes to it.

We do not sell your personal information, and we do not use your content or your social data for advertising.

3. Data from Meta, TikTok and Google

• We use data received from Instagram, Facebook, Threads and TikTok only to provide the features you use in Juper, as those platforms’ developer terms allow.
• Juper’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• Access keys for connected accounts are kept in a part of our database that no browser session can read, and are never shown to anyone after connection.

4. Who we share it with

We share information only with the service providers that run Juper on our behalf, under contracts that limit their use of it:

• Supabase (database, file storage and sign-in; hosted in Canada)
• Vercel (hosting of the web application)
• Anthropic (the AI model behind Juper’s writing and analysis features; it does not train on your data)
• The social platforms and file services you connect, to publish and fetch what you ask for

We may also disclose information if the law requires it, to protect our rights or users’ safety, or as part of a merger or sale of the business, in which case this policy continues to apply.

5. How long we keep it

• We keep your account and content while your account is open.
• Removing Juper in a platform’s own settings revokes our access to that account straight away.
• When you delete your account, we delete your content, connected accounts and analytics within 30 days, except what we must keep for legal, tax or security reasons. Backups roll over within a further 30 days.

6. Deleting your data

To delete your data, email contact@juper.ai from your account’s address and say whether you want a connected account’s data or your whole Juper account deleted. We confirm by email once it is done. You can also remove Juper from Instagram, Facebook, Threads or TikTok in that platform’s own settings, which revokes our access immediately.

7. Your rights

Depending on where you live (including under Canada’s PIPEDA, the EU and UK GDPR, and US state laws such as the CCPA), you may have the right to access, correct, download or delete your personal information, to object to or restrict some uses, and to withdraw consent. Email contact@juper.ai and we will respond within 30 days. You can also complain to your local data protection authority.

8. Security

We protect your information with encryption in transit and at rest, access controls that keep each brand’s data separate, and the security practices of our providers. No system is perfectly secure, and we will tell you promptly if a breach affects your information.

9. International transfers

Your information is stored in Canada, and some providers may process it in other countries, including the United States. Where required, we rely on appropriate safeguards for those transfers.

10. Children

The Service is not for anyone under 18, and we do not knowingly collect information from children.

11. Changes

We will post any changes here and update the date above. If a change is significant, we will tell you in the Service or by email.

12. Contact

Juper · contact@juper.ai